Q&A

Q1. What’s your production time?

 

For Bulk:

 

A: For the goods in stock, we can send you the goods within 3 day once we confirmed your payment.

    For the customized goods, production time around 35 days. ( We will give you a sample to check before bulk order production.)

 

For Sample:

A: For in Ready stock we can send in 3 working days
For customized sample leading around 10-20 days.

 

 

 

Q2. What is your MOQ?

 

A: If you no need to custom logo, then you can buy our stock whatever how many PCS （for Ready Stock Item）.
    But if you wanna custom(color, material, size etc.) then need to meet our MOQ:

 

Jewelry Pouch MOQ: 1000PCS per single item

Jewelry Box MOQ: 500PCS per single item

Jewelry Display MOQ: 100PCS per single item

 

As a manufacturer, we need basic quantity to keep our machine & co-worker goes well, thanks for your kindly understanding in advance!

 

 

 

Q3. Do you have stock items for selling or can you custom?  

 

A: Yes, we have almost all of our jewelry displays, boxes, pouches, trays & cases in stock.

   Customized logo, size, material, color also acceted as long as you meet our MOQ.

 

 

 

Q4. What is your sample fee policy?

 

A:For Ready Stock Samples, you just need to pay the goods fee & shipping fee. 
For Custom Samples, you need to pay the sample fee & the deposit (the deposit will be returned in your bulk order) & shipping fee.

 

Q5. My package missed or damaged on the half way , What can I do?

 

A: After you receive the goods, please check your package carefully to see if there is any damage. If the package is damaged, please take a video when you open the box again. We will claim compensation from the shipping company.

Please kindly noted that cargos pictures will be sent to you before shipment to ensure the goods are in good condition. If it is confirmed that our negligence caused your loss, we will 100% compensate your loss.

If you find that your package is missing, please contact our sales staff immediately

 

 

 

Q6. Which payment way is workable?  

 

Order amount less than 5000 USD: 100% payment
Order amount more than 5000 USD: 50% deposit at least, clear the balance before shipment